Recovery navigator
Xbox account recovery
Xbox/Microsoft accounts span purchases, Game Pass and linked services. Pick what happened below — every path routes to Xbox's official, free recovery process.
Official Xbox links
What happened?
Act now — time-critical
Someone took over my accountI think I have malwareUnknown device or loginI see purchases I didn't make
Locked out
Scam aftermath
Never pay a third party to recover your account.
Recovery is always free through Xbox's official support. Anyone asking for a fee — or for your password or codes — is a scammer.