Recovery navigator

EA account recovery

The Grid Nexus does not recover accounts or request account credentials. Follow the official process.

1. 1. Stop using the possibly infected device

   Sign out and stop using the device until it has been scanned and cleaned. Use a different trusted device for the next steps.

2. 2. Scan the device

   Run a reputable antivirus or anti-malware scan and remove anything it flags before signing in again.

3. 3. Change passwords from a clean device

   After cleaning, change your password from a device you trust — not the infected one.

4. 4. Recover the account if it was taken

   If the account was already stolen, follow EA's official account-recovery process.

   Official recovery page ↗

Before you start

1. Secure your email first. Your email is the master key — if it's compromised, the attacker can reset every linked account. Change its password and enable 2FA before you recover anything else.
2. Use a clean, trusted device. If your PC or phone has an info-stealer, recovering on it hands the new password straight back to the attacker. Run a scan or use a second device.
3. Gather proof of ownership. Purchase receipts, original email addresses and an approximate sign-up date all help EA support verify you're the real owner.

What to expect

Recovery through EA's official support is always free. Self-serve steps above usually take minutes; a human identity review can take hours to days. EA will never ask for your password, 2FA codes or recovery codes — any "support" contact that does is a scam.

After you're back in

• Enable or reset two-factor authentication immediately.
• Sign out all other sessions and remove unknown devices.
• Remove saved payment methods until you're sure the account is secure.

Reviewed 2026-10-16 · Playbook v1