Recovery navigator

EA account recovery

The Grid Nexus does not recover accounts or request account credentials. Follow the official process.

1. 1. Use a clean device

   If malware is suspected, avoid signing in from the infected device until it is cleaned.

2. 2. Secure the email on your EA account

   Confirm you still control the email address and enable its own two-factor authentication.

3. 3. Use EA's official hacked-account process

   Follow EA Help's 'I think someone hacked my EA account' steps — never a third-party recovery service.

   Official recovery page ↗
4. 4. Turn on EA Login Verification

   EA's two-factor login verification prevents a password alone from re-taking the account.

   Official security page ↗
5. 5. Review linked accounts

   Unlink any unfamiliar console or platform accounts that could be used to sign in.

Before you start

1. Secure your email first. Your email is the master key — if it's compromised, the attacker can reset every linked account. Change its password and enable 2FA before you recover anything else.
2. Use a clean, trusted device. If your PC or phone has an info-stealer, recovering on it hands the new password straight back to the attacker. Run a scan or use a second device.
3. Gather proof of ownership. Purchase receipts, original email addresses and an approximate sign-up date all help EA support verify you're the real owner.

What to expect

Recovery through EA's official support is always free. Self-serve steps above usually take minutes; a human identity review can take hours to days. EA will never ask for your password, 2FA codes or recovery codes — any "support" contact that does is a scam.

After you're back in

• Enable or reset two-factor authentication immediately.
• Sign out all other sessions and remove unknown devices.
• Remove saved payment methods until you're sure the account is secure.

Reviewed 2026-10-15 · Playbook v1