{
  "pages": [
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "account-stolen",
      "steps": [
        "Isolate a possibly infected device first",
        "Change your password from a clean device",
        "Enable two-factor authentication",
        "Report the compromised account to Discord",
        "Review authorized apps and bots"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "discord",
      "platformName": "Discord",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "account-stolen",
      "steps": [
        "Use a clean device",
        "Secure the email on your EA account",
        "Use EA's official hacked-account process",
        "Turn on EA Login Verification",
        "Review linked accounts"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "ea",
      "platformName": "EA",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "account-stolen",
      "steps": [
        "Use a clean device",
        "Secure the email on the Epic account",
        "Submit Epic's official account-recovery request",
        "Enable two-factor authentication",
        "Review linked external accounts"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "epic-games",
      "platformName": "Epic Games",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "account-stolen",
      "steps": [
        "Use a clean device",
        "Secure the email on your account",
        "Use PlayStation's official account-recovery process",
        "Turn on 2-step verification",
        "Sign out of unfamiliar consoles and devices"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "playstation",
      "platformName": "PlayStation",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "account-stolen",
      "steps": [
        "Use a clean device",
        "Secure the email on your Riot account",
        "Start Riot's official account recovery",
        "Enable two-factor authentication",
        "Review active sign-in sessions"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "riot-games",
      "platformName": "Riot Games",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "account-stolen",
      "steps": [
        "Use a different trusted device if possible",
        "Secure the email connected to Steam",
        "Start Steam's official account-recovery process",
        "Review authorized devices and Steam Guard",
        "Review Steam Web API key access"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "steam",
      "platformName": "Steam",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "account-stolen",
      "steps": [
        "Use a clean device",
        "Secure the Microsoft account email",
        "Use Microsoft's official account-recovery form",
        "Turn on two-step verification or passwordless sign-in",
        "Review devices and recent sign-ins"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "email-changed",
      "steps": [
        "Act immediately on the change notice",
        "Use a clean device",
        "Recover through official support",
        "Restore your email and enable 2FA"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "lost-authenticator",
      "steps": [
        "Use your saved backup codes",
        "Recover through official support",
        "Re-enable two-factor authentication",
        "Store new backup codes offline"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "lost-linked-email",
      "steps": [
        "Recover the linked email account",
        "Recover through official support",
        "Update the linked email",
        "Enable two-factor authentication"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "scam-recovery-contact",
      "steps": [
        "Stop communicating and do not pay",
        "Change passwords from a clean device",
        "Report the scam",
        "Recover through the official process"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "suspected-malware",
      "steps": [
        "Stop using the possibly infected device",
        "Scan the device",
        "Change passwords from a clean device",
        "Recover the account if it was taken"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "suspicious-session",
      "steps": [
        "Change your password",
        "Sign out of other sessions",
        "Enable two-factor authentication",
        "Review recent activity"
      ]
    },
    {
      "platform": "xbox",
      "platformName": "Xbox",
      "scenario": "unauthorized-purchase",
      "steps": [
        "Review recent purchases",
        "Secure the account first",
        "Report the unauthorized charge",
        "Review saved payment methods"
      ]
    }
  ],
  "_note": "Recovery playbooks. CC BY 4.0.",
  "_source": "https://thegridnexus.com/data"
}